1. PAXI Portal
The PAXI portal is an online platform developed to provide customers with access to all their parcel information in a single, centralised location. This enables customers to obtain the necessary details by logging into our platform and reviewing the status of any parcel.
1.1 How can customers register?
* Visit our website at portal.paxi.co.za
* Register using their email address and create a password
* Verify their personal details, including:
⁻ First Name
⁻ Last Name
⁻ ID Number or Passport Number
⁻ Mobile Number
1.2 What are the benefits of the portal for customers?
* View their parcel information
* Track the progress of their parcel
1.3 What information is available to customers on the portal?
* Parcel tracking number
* Most recent parcel status
* Estimated delivery date
* Collection PIN (OTP) required to collect the parcel
* Destination PAXI Point for parcel collection
2. Call Centre Support
PAXI’s customer support offers a range of self-service features, enabling customers to access all relevant information pertaining to their parcels.
2.1 How can customers utilise our self-service customer support?
* Contact PAXI by calling 086 000 7294
2.2 What information can customers access?
Customers may select the appropriate menu option according to their specific requirements.
* Track a parcel
* Request a resend of the delivery SMS
* Change the destination store for the parcel